Shipping & returns
Last updated 4 September 2026 · VoltRider Mall B.V., Vierhavensstraat 56, 3029 BG Rotterdam · KvK 74829110
How your vehicle reaches you, and what happens if it turns out not to be the right one. Anything unclear: [email protected], answered by a person within one working day.
1. Before it ships
Every vehicle is assembled, torqued to spec, wheel-trued, firmware-updated and road-tested over a 6 km loop before it goes in the crate. The signed check sheet with the mechanic's name travels in the box. Orders confirmed before 15:00 CET on a working day are built and dispatched the next day.
2. Delivery times and cost
| Destination | Transit | Accessories | Vehicles |
|---|---|---|---|
| Netherlands & Belgium | 1–2 working days | €4.95 · free above €99 | Free |
| Germany, France, Denmark | 2–3 working days | €6.95 · free above €99 | €39 |
| Rest of the EU | 3–5 working days | €6.95 · free above €99 | €39 |
| Rotterdam city collection | Same day if in stock | Free | Free |
Vehicles travel by a specialist bike freight partner and require a signature. You get a two-hour delivery window by SMS on the morning of delivery. Packaging is taken back by the courier on request at no cost.
3. The 14-day home test ride
Fourteen days from the moment the box is in your hallway. Ride it to work, in the rain, up the hill you were worried about, with the child seat fitted. Normal road use in that window will never reduce your refund — that is the entire point of offering it.
4. How to send something back
- E-mail [email protected] with your order number, or use the returns form in your account.
- For a vehicle we book a collection within two working days and bring a crate; keep the original box if you still have it, but it is not required.
- For accessories we send a prepaid label by e-mail within one working day.
- We inspect on arrival, usually within 24 hours, and refund the full amount including standard outbound delivery to your original payment method within 5 working days.
- Collection is free anywhere in the EU. Financing agreements are cancelled by us directly with the credit partner.
5. What we may deduct
Crash damage, a bent frame or fork, a punctured or swollen battery, missing parts, and any modification to the controller or firmware. We photograph anything we intend to deduct and send you the images with the amount before processing the refund, so you can dispute it first.
6. Exchanges and size changes
One free size or model change per order within the test-ride window. We collect the first vehicle and deliver the replacement in the same visit wherever the route allows, so you are never left without one. Any price difference is settled by payment link or refund.
7. Faults, damage in transit and recalls
Photograph any transit damage before signing where you can, and e-mail us within 48 hours. We replace immediately without waiting for the damaged unit to return. Safety recalls are handled at our cost including collection and redelivery, and we contact affected owners by e-mail and phone using the frame serial number registered to your order.
8. Warranty repairs
Within warranty, transport both ways is on us. Outside it, workshop labour is €59 per hour with a printed estimate before any work starts. Mobile service in Rotterdam, Amsterdam, Antwerp and Brussels adds €25 to the job.